1.Introduction to Cloud Storage

The cloud storage function is a video storage function developed by GOSCOM smart cameras based on moving object detection technology. When the camera detects events such as people walking by, objects moving, screen changes, etc., it will automatically record and upload it to the GOSCOM Pro security center in encrypted form. Cloud storage is a paid service for the camera. You can use it only after you purchase it. The cloud storage function is automatically turned on after purchase. A cloud storage package can only be used to activate one device. After the device is deleted, the records of messages, cloud recordings, and alarms will be automatically cleared.

2.Cloud storage will no longer be generated in any of the following situations

Deleting the device under the account, the device is disconnected from the network and the power supply and other abnormalities cause the device to lose connection with GOSCOM Pro, the upload bandwidth of the network where the device is located is insufficient, and the device cannot upload videos normally.

3.Advantages of cloud storage vs. SD card

The cloud storage cannot be broken or stolen, the SD card's life span has expired, and the damaged video cannot be restored;You can also watch historical video when the cloud storage camera is disconnected or damaged, but not with the SD card;Convenient video downloading and editing functions;Cloud storage video can be stored for 30 days or more and has no capacity limit. The video recording time of cloud storage is restricted by capacity.

4.How to try cloud storage

Every supported and storage device has an opportunity of "7 days cloud storage trial for 15 days", you can get it through the following ways: (1) Click on cloud storage at the top of the homepage, select a camera that can be tried for free, and click to enter the activation interface to receive;(2) Check the real-time video of the camera, click on cloud storage, enter the activation interface, and receive it;(3) In the personal center, click on cloud storage, select a camera that can be tried for free, and click to enter the activation interface to receive; Tips: A device can only participate in one trial activity, and the device has been used under a certain account. After the device is deleted, it cannot be tried again if it is added under another account.

5.Validity period of cloud storage function

The cloud storage function takes effect from the date of purchase, that is, the validity period of the cloud storage function is "on the day of purchase" to "the same point in time one month/a year later".For example, if you purchase a 7-day cloud storage package for one month at 0:00 on January 1, 2020,the valid period is from 0:00 on January 1, 2020 to 0:00 on February 1, 2020.

6.Cloud storage renewal

If your previous cloud storage package has expired. You can choose any package to buy. After purchase, the new cloud storage package will take effect immediately. If your previous cloud storage package has not expired and you purchase a new cloud storage service, the type of package is the same, and the limited period of service will be automatically extended. If your previous cloud storage package has not expired and you buy a new cloud storage package, the package type is inconsistent with the existing package, then the device will still retain the original service until the original service expires, the device will automatically Open the newly purchased service type.

7.Can cloud storage be suspended

For example, if a user purchases cloud storage for one month, it will expire after one month from the day of purchase. Any operation in the middle will not extend the expiration time.For example, a user’s cloud storage for a month is calculated from the day of purchase and expires after one month. Any operation in the middle will not extend the expiration time.